Making It Work—Together: Best Practices and Conflict Resolution for Real Estate Teams

Oct 7, 2019 by

For real estate agents just starting out, being part of a team can be a great way to launch and grow a new business. For experienced agents, putting together a team can add leverage and energy to an existing real estate business. For couples, friends or close colleagues, working together on a team can offer the opportunity to bring the strengths of each partner to bear on every transaction. So, what do you do when your team is struggling to work together?

Your ‘Better Teamwork’ Action Plan
Maybe your real estate team is suffering from internal conflict, frustrations from a slow market or unanticipated growing pains. Whatever the case, getting a handle on your issues and making a plan to get back on track involves honesty, communication and actionable strategies.

1. Get Real
For many people, the hardest part of handling problems is admitting that there’s a problem in the first place. All that simmering tension isn’t just going to go away. You have to address it and get everyone on board with working toward a solution.

Put together a workshop or retreat to give everyone a chance to fully address the issues and put together a plan for improvement.

2. Speak Your Truth
Conflict doesn’t magically go away if everyone isn’t making their opinions heard. You have to be willing to be honest with each other about things that are problematic or upsetting. This may mean some uncomfortable conversations with people you love and value, but in this case, honesty really is the best policy.

Emphasize the value of honest communication and keep the end result in mind.

3. Understand the Source of Conflict
Sometimes, personal conflict spills over into the workplace. It may be that the tension you’re feeling isn’t work-related, but personal. In that case, those relationships need to be mended to benefit the entire team.

Have an honest conversation with the people involved and offer support as they work out their differences.

4. Revisit Your Roots
Over time, you may find that you’ve forgotten the things that worked well when you were just starting out. Maybe you’ve begun to micro-manage or, alternatively, you’ve checked out and stopped taking an active role. Maybe your team used to socialize together, but that has fallen by the wayside.

Think back to the beginning when things were working well and see what has changed.

5. Take Steps and Check In
All this communication means little if you’re not taking actionable steps to improve the situation. Once you understand the problems, come up with a plan to address them. Maybe the solution involves a more equitable distribution of duties. Maybe it involves more facetime and better communication. Maybe you just need to bring in some support to take some of the operational burdens off your team members.

Put your plan into action and check back often to ensure that the steps you’ve identified are still being implemented.

A real estate team is built on relationships and needs to be nurtured like one. Show how much you care about your team by taking the time to address issues as they arise, be part of the solution and keep everyone operating at peak performance.

Yazir Phelps is the chief marketing officer at Real Estate Express, a national leader in online learning for pre-licensing, continuing education and professional development. Phelps has over 18 years of experience in marketing, fueling growth at Fortune 500 organizations, and over five years of experience working directly with real estate professionals. Her extensive background in generating demand for products and services encompasses crucial strategies for a successful career in the field. To learn more, visit

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How to Step Up Your Safety Practices

Aug 29, 2019 by

Safety should always be your priority! As a new agent, safety can’t be discussed enough. From every open house showing to every meeting you have, safety should be an important factor.

From adequate preparation to communicating effectively with colleagues, there are several ways you can better ensure your safety on the job. Here are some steps you can take towards achieving that:

Keep Lines of Communication Open

Although this is one of the easiest precautions to take as an agent, it’s also one of the most commonly overlooked. Letting others in your office know where you’re headed—whether it be to a showing or to take clients out in your car—is one of the most important habits to get into to ensure your safety on the job. If you’re a very busy agent, creating a shared Google Calendar with the location and time of all your appointments may be an easy solution.

Control Your Own Schedule

Set the hours that you’re comfortable meeting with clients and stick to them. Make them readily available to all sellers and prospective buyers by including them in your marketing materials. If you’re uneasy about working after dark, that’s fine! Just be sure you make that known and notify family or colleagues of where you’ll be if you ever plan to work late.

Always Be Prepared

Remember to always be prepared and don’t be afraid to carry pepper spray. You can keep it on your person and concealed at all times. Also, self-defense classes are an excellent way to prepare yourself for a worst-case scenario. Being prepared when you leave the office or your home guarantees that you’ll be ready should an uncomfortable situation ever arise.

Jameson Doris is RISMedia’s blog and social media editor. RISMedia is the residential real estate industry’s definitive source for news and information. Email Jameson your real estate news ideas at  

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Best Practices for a Healthy Smile

May 22, 2019 by

Practicing proper oral hygiene is essential for preventing cavities and gum disease, which can lead to pain, tooth loss and other health issues. Maintaining good oral health is especially important if you have diabetes, are an older adult or are pregnant.

To help you attack harmful plague, protect your teeth, stay healthier, and maybe even feel more confident when a cameraperson tells you to smile and “say cheese,” follow these tips from the U.S. Department of Health and Human Services:

Brush your teeth. Use a toothbrush with soft bristles and toothpaste with fluoride, a mineral that helps protect teeth from decay. Brush your teeth two times every day and for about two minutes each time. Brush in circles, and use short, back-and-forth strokes. Take time to brush gently along the gum line, and don’t forget to brush your tongue. You should get a new toothbrush every three to four months, but if yours is wearing out, replace its sooner.

Floss every day. Flossing every day removes plaque and any food between teeth that your toothbrush missed. Rinse your mouth with water afterwards. If you aren’t sure how to floss, ask the dentist or dental assistant to show you at your next visit.

Get regular checkups. Visit a dentist once or twice a year for a checkup and cleaning. Teeth cleanings can also help remove stains. If you have problems with your teeth or mouth, see a dentist immediately.

Some people fear going to the dentist, but you can help make your next visit easier by letting your dentist know you’re nervous, choosing an appointment time when you won’t feel rushed, or bringing headphones and a music player with you.

Cut down on sugary foods and drinks. Choose low-sugar snacks like vegetables, fruits and low-fat or fat-free cheese. Drink fewer sugary sodas and other drinks that can lead to tooth decay.

Quit tobacco. People who use tobacco in any form, including cigarettes, cigars, pipes, e-cigarettes and chewing tobacco, are at higher risk for tooth decay and stains, gum disease and oral cancer. Talk to your doctor for ways to help you quit tobacco.

Drink alcohol in moderation. Drinking a lot of alcohol can increase your risk for oral cancer. If you choose to drink, have only a moderate amount. This means no more than one drink a day for women or two drinks a day for men.

By practicing these habits, you’re likely to have a brighter, healthier smile.

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Best Practices for Using Social Media in Your Business

Sep 23, 2016 by

Being a successful real estate professional means knowing how to navigate social media. It’s almost impossible to network (especially to Millennials!) without Facebook, Twitter and Pinterest. And when used effectively, they can be cost-effective tools that help target new clients.

You can become more successful at social media by keeping the following in mind:

Learn the respective platforms. Because each social network is different, each has its own unique set of standards—a one-size-fits-all strategy won’t work across multiple platforms. But, if you learn the nuances of each, you’ll know what content will work where. Be sure to always include your contact information on each post, so potential clients can reach out to you directly. And no matter what network you’re learning, regular interaction makes people feel like they are working with a human, and someone who understands their needs.

Keep productivity in mind. Assigning social media duties to just one person can help keep everyone as productive as possible. It will also ensure that your message remains consistent, and will minimize confusion to any potential clients. If your company is large enough, you may even need a whole social team to create and plan posts across multiple sites.

Create a company use policy. Your social media accounts represent your company, which means they are no place for beach photos or family reunions. You’ll need a social media strategy that outlines exactly what is allowed, and what is not. Even if you have a special team dedicated to your social networks, make sure everyone in the company is aware of the policy. This way, they can help promote your brand through their own social media accounts, to better align with your goals.

Stay positive. Be sure to stay professional and upbeat with your posts—this includes interactions with other companies’ pages and client reviews. Routinely monitor reviews and posts for negativity, but always respond in a professional manner. This is a great opportunity to show customer service, in handling social media complaints with respect, transparency and timeliness.

Share quality content. To gain a solid following on social media, the most important thing you can do is become a resource for current and potential clients. Simply listing accomplishments or posting new listings can drive away new followers. Interact with useful information and articles, while marketing your business efforts intermittently.

Use photos and hashtags. If possible, include a photo with your posts. Some networks, like Facebook and Twitter, often include a preview what you’re posting, which helps draw eyes to your post. This also gives other users an idea of what your post is all about and often makes them more likely to click on your page. You can also turn common words into hashtags (#ForSale, #Madison) at the end of posts, to link your post to others with similar content.

Visit for more tips on how to use social media for your business.


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Fannie Mae Under Fire for Unfair Foreclosure Practices

May 27, 2015 by

Fannie Mae is getting some heat for not treating all foreclosures “equally” with respect to certain neighborhoods.  But is it justified? 5-27-15 Wed Be sure to catch all of your real estate news and mortgage news here on the National Real Estate Post with Frank Garay and Brian Stevens. And …
National Real Estate Post

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